Refund policy

We always want you to be 100% happy with your purchase! If you aren’t, you may request that your returned item(s) be considered for store credit or exchange if they are returned within 10 days of the merchandise ship date or 7 days of in-store purchase. To start a return, go to your order email and start the return on our website.

Please note that if items are not returned in the condition that they were sent in (tags must remain intact, the item must be unworn and unwashed), then we are unable to offer store credit. Final sale (marked down) merchandise, customized items, PREORDERS, and special orders may not be returned or refunded. After April 1, all Easter merchandise is considered final sale. After November 1, all Christmas merchandise is considered final sale.

Should you need a different size, we will happily exchange any unworn and unwashed merchandise. Tags must be attached. 

Once we receive and inspect returned items, an email confirmation will be sent notifying about approval or rejection of a refund. If approved, store credit will be issued in the amount paid for the item.

Include the original receipt or invoice with your return.

WE DO NOT OFFER REFUNDS

Acceptable returns will receive a store credit that is good for 1 year.

Please allow 1-2 business days for processing returns. Store credit will be issued via email and can only be used on our website or in store. Any items that do not comply with our return policy standards will be shipped back to the customer at their expense.

NON-RETURNABLE ITEMS: SPECIAL ORDERS, JEWELRY, SWIMWEAR, ACCESORIES, BAGS, AND HEADWEAR.

ALL SALE ITEMS ARE FINAL SALE. ALL POP UP AND MARKET TRANSACTIONS ARE FINAL SALE.

QUESTIONS?

customer.service.persnickety@gmail.com

803-605-5302

ORDER AND SHIPPING CONFIRMATION
You will receive an email confirmation once your order has been successfully placed and another when your order has shipped.  The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. 

LOST/STOLEN PACKAGES
Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. Once your package leaves the shop, we are no longer responsible should it get lost. If you'd like a signature confirmation, shipping insurance or alternate expedited shipping methods, please email us at the time of your order or call the shop. 
 
ORDER CANCELLATION
We cannot guarantee any cancellations or changes once your order has been placed. Orders that have already shipped cannot be cancelled or modified. 
PRE-ORDERS
Pre-Order items are FINAL SALE. Orders containing Pre-Order items ship COMPLETE. Should you need part of the order sooner than the Pre-Order item is scheduled to arrive, please place two separate orders. 
We do our very best to communicate all estimated ship dates provided from the manufacturer in the description of the product. We are not responsible for delays from the manufacturer. 
 
MONOGRAM/PERSONALIZED ORDERS
All personalized items are FINAL SALE due to their custom nature. Please allow 1-2 weeks for all personalized items.