Refund policy

Customer Service & Store Policies

Thank you for shopping with Persnickety! We appreciate your support of our small business. Please review our policies below before placing your order.

Returns & Exchanges

Eligible full-price merchandise may be returned for store credit or exchange only. We do not offer refunds.

Please request your return within 7 calendar days of your in-store purchase or online delivery.

To qualify for a return or exchange, items must be:

  • Unworn, unused, and unwashed
  • In their original condition, with original tags attached and intact
  • Accompanied by the original receipt, invoice, or proof of purchase

All returns and exchanges are subject to these guidelines and the final-sale exclusions below. Size exchanges depend on availability.

Starting an Online Return

To request a return, follow the return instructions in your order confirmation email or contact customer.service.persnickety@gmail.com with your order number and the items you wish to return.

Once your return is approved and a shipping label is sent, your package must be accepted by the shipping carrier within 5 calendar days of the label being sent. Creating a label or scheduling a pickup does not count as mailing your return.

Please include your original receipt or invoice in the package.

Return Processing & Store Credit

Please allow 1–2 business days after we receive your return for inspection and processing. We will email you to confirm whether your return has been approved.

Approved returns receive store credit for the amount paid for the returned merchandise. Store credit is valid for 1 year from the date issued and may be used online or in-store.

Items that do not meet our return requirements will not qualify for store credit or exchange and may be shipped back at the customer’s expense.

Final-Sale Purchases

The following purchases are final sale and cannot be returned or exchanged:

  • All discounted merchandise, including sale items and purchases made using a discount code, coupon, or promotional offer
  • All preorders and special orders
  • All monogrammed, personalized, or customized items
  • All toys, jewelry, swimwear, makeup, accessories, and bags
  • All headwear, including hats, headbands, and hair accessories
  • All purchases made at pop-ups and markets
  • Seasonal and holiday merchandise purchased during the final-sale period described below

Seasonal & Holiday Merchandise

Merchandise for a specific season or holiday purchased during the 21 days before the applicable holiday, on the holiday, or afterward is final sale and cannot be returned or exchanged.

For example, Fourth of July merchandise purchased on or after June 13 is final sale.

Missing, Incorrect, or Damaged Items

Please check your items promptly. If something is missing, incorrect, or damaged, email customer.service.persnickety@gmail.com within 5 business days of your in-store purchase or online delivery.

Include your receipt or order number, a description of the issue, and photos when applicable. For shipping damage, please retain the packaging while we review the issue.

Order & Shipping Confirmations

You will receive an email confirmation after placing your order and another when a shipping label is created. Your shipping confirmation will include tracking information. Tracking may not show movement until the carrier accepts and scans your package.

Please check your shipping address carefully when placing your order and review it in your confirmation email. Contact us promptly if you notice an error. We cannot guarantee address changes once an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, the customer must provide the correct address and pay the additional shipping cost before the order can be resent.

Lost or Stolen Packages

We ship through USPS and UPS. If your tracking information shows a delay, a missing package, or delivery to an incorrect location, please contact us promptly so we can help review the tracking details and available next steps with the carrier.

If you would like signature confirmation, shipping insurance, or expedited shipping, please contact us before placing your order to discuss availability and additional charges.

Order Cancellations & Changes

We cannot guarantee cancellations or changes after an order has been placed. Please contact us promptly with any requests.

Orders that have already shipped cannot be canceled or modified.

Preorders

All preorders are final sale and cannot be returned or exchanged.

Orders containing preorder items ship together once all items are available. If you would like available merchandise shipped sooner, please place it in a separate order.

Estimated ship dates supplied by the manufacturer are listed in the product description when available. These dates are estimates and may change. We will communicate updates as information becomes available.

Monogrammed & Personalized Orders

All monogrammed, personalized, and customized items are final sale and cannot be returned or exchanged.

Please allow 1–2 weeks for personalization. Review all names, initials, and personalization details carefully before submitting your order.

Questions? We’re Happy to Help!

Email: customer.service.persnickety@gmail.com
Phone: 803-605-5302
Customer Service Hours: Monday–Saturday, 10 a.m.–3 p.m. ET

Thank you for understanding and supporting our small business!